An IT Team is a like a good looking car, which has external body that looks great as well as some internal parts that are not visible. There is no need to highlight about the external parts since its visible to the viewers(spectators) however the internal parts like "Engine" is never visible and its quality/characteristic is only measurable by the way it "sounds/speak outs". Truely speaking out this is the part which is responsible for driving the car through a road/path.
When we are managing a car(equivalent to IT team) it is important to take care of both parts(External/Internal) to drive a Team/Car in passion for long drive.
I hope you understand this.
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